CenterPoint holds Open House in Fifth Ward to hear customer feedback about Hurricane Beryl

Faith Braverman | Source: Click2Houston | Posted 09/18/2024

CenterPoint Energy has been holding Open Houses across the Houston area in recent weeks, giving residents a chance to share their concerns about the company’s response to Hurricane Beryl. Their latest event was held Tuesday in the Fifth Ward community.

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CenterPoint Energy has been hosting Open Houses in various communities in Houston to address concerns about their response during Hurricane Beryl. The latest event, held in Fifth Ward, allowed customers to learn about the company's infrastructure improvements, enhanced communication, and new outage tracker system that was recently rolled out.

Customers had previously expressed frustrations with the outdated outage tracker, which left them uninformed about power restoration times after Hurricane Beryl. However, the company has since launched a new cloud-based outage tracker, which is more efficient and scalable to handle capacity, according to Kimberly Middleton, the Director of Performance and Strategy. These enhancements are part of the Greater Houston Resiliency Initiative, which focuses on installing sturdier poles, clearing vegetation from power lines, and implementing automated devices to minimize outages and improve restoration times for affected customers, as highlighted by CenterPoint's President and CEO, Jason Wells.

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Source Link: https://www.click2houston.com/news/local/2024/09/17/centerpoint-holds-open-house-in-fifth-ward-to-hear-customer-feedback-about-hurricane-beryl/

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CenterPoint holds Open House in Fifth Ward to hear customer feedback about Hurricane Beryl

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